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ILT and vILT

Instructor-Led Training (ILT)

Financial Services/Banking

A  facilitator guide for a bank's call center sales training.

Virtual Instructor-Led Training (vILT)

WebEx vILT Sample

A comprehensive facilitator guide for a client WebEx

Consumer Retail

A  facilitator guide for a consumer retail store's customer service training.

A high-level virtual instructor-led facilitator guide.

WebEx vILT Sample